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📊 Unstructured-Support-Notes-to-Operational-KPIs - Transform Notes into Actionable Insights

🚀 Getting Started

Welcome to the Unstructured-Support-Notes-to-Operational-KPIs project! This application helps you turn customer support notes into useful operational KPIs. By extracting important information from your notes, it can score customer pain, show escalation risk, and help you prioritize issues more effectively.

⚙️ System Requirements

Before you start, ensure that your system meets the following requirements:

• Operating Systems: Windows 10 or later, macOS Mojave or later
• Python Version: Python 3.7 or later (installed on your machine)
• Memory: Minimum 4 GB RAM
• Disk Space: At least 200 MB free space

🌐 Features

Our application offers several features:

• Automatic Data Extraction: Quickly pulls relevant data from your support notes.
• Pain Scoring: Identifies and ranks customer pain points for better focus.
• Risk Alerts: Signals potential escalation risks in customer issues.
• Prioritization: Helps you prioritize issues based on their urgency and impact.

📥 Download & Install

To download the application, visit this page to download.

1. Click on the link above to open the Releases page.
2. You will see the latest version available for download. Look for a file named like UnstructuredSupportNotes.zip.
3. Click on the file to start downloading.

Once downloaded:

1. Locate the downloaded zip file on your computer.
2. Extract the contents to a folder of your choice.
3. Open the extracted folder and find the file run_app.py.
4. Double-click on run_app.py to start the application.

🎓 How to Use

Using the application is simple:

1. When you open the app, you’ll see a clean interface with an option to upload your support notes.
2. Click on the “Upload” button and select your document with customer support notes. Supported formats include .txt and .csv.
3. After uploading, the app will display the extraction results.
4. Review the operational KPIs shown, along with pain scores and escalation alerts, to make informed decisions.

💬 Support & Feedback

If you encounter any issues or have questions, please reach out to our support team. You can open an issue in this repository or contact us via email at support@example.com.

📜 License

This project is licensed under the MIT License. You are free to use, modify, and distribute the software, provided you include the original license details.

🌍 Contributing

We welcome contributions to improve the application. If you want to help, please check out our Contributing Guidelines.

🌟 Additional Resources

For more assistance, consider exploring these resources which might help you understand data analysis and data visualization better:

• Introduction to Data Analysis
• Basics of Text Mining
• Understanding Operational KPIs

Thank you for using the Unstructured-Support-Notes-to-Operational-KPIs application! We hope it helps streamline your customer support processes and turn unstructured notes into meaningful insights.